Compliments & Complaints

The members of the Victoria Police Department are committed and dedicated to protecting and serving the citizens of Victoria and Esquimalt. They are committed to making our communities safer by providing service to its citizens through integrity, professionalism, accountability, trust and respect.  The well-being of citizens and members is always a priority.

Compliments

If you have had a positive experience with a member of the Victoria Police Department or have recently observed a member of the Victoria Police Department who you feel is worthy of a compliment, we would like to hear from you. We are extremely proud of our members and your comments are greatly appreciated.

If you would like to make a compliment/comment, please e-mail info@vicpd.ca.

Complaints

Anyone who has concerns about the actions or conduct of a VicPD police officer, the service provided by VicPD, or the policies guiding VicPD officers, may file a complaint. The Provincial Office of the Police Complaint Commissioner (OPCC) explains the complaint process in the following brochure:

A complaint may be resolved by means of a formal investigation or an informal resolution. Alternatively, a complainant may withdraw his/her complaint or the Police Complaint Commissioner may decide to discontinue an investigation. Further information regarding the complaint process and how a complaint may be resolved can be found on our Professional Standards page or in our FAQs.

Filing a Complaint

Complaints must generally be made within one year of an incident, and can be made directly to the VicPD the following ways:

IN-PERSON
Attend VicPD Headquarters to obtain information and a complaint form:

Victoria Police Department
850 Caledonia Ave.,
Daily  - 7:00 a.m. to 8:00 p.m.

VOICEMAIL
Leave a voice message and contact information for the Professional Standards Section at (250) 995-7654.

MAIL
Mail a completed complaint form to:

Professional Standards Section
Victoria Police Department
850 Caledonia Avenue,
Victoria, BC V8T 5J8
Canada

Complaints can be made directly to the OPCC by:

IN-PERSON
Attend the Office of the Police Complaint Commissioner (OPCC):

Suite 501-947 Fort Street (map)
Victoria

VOICEMAIL
Leave a voice message with contact information at (250) 356-7458 (toll free 1-877-999-8707).

ONLINE
Complete an online complaint form located on the OPCC website.

FAX
Fax a completed complaint form to the OPCC at (250) 356-6503.

MAIL 
Download a complaint form from the OPCC website and mailing it to:

Office of the Police Complaint Commissioner
PO Box 9895, STN Prov Govt.
Victoria BC V8W 9T8

image: